Developing Emotional Intelligence

The Developing Emotional Intelligence course will provide you with the tools to gain control over emotions, navigate challenging situations, and ... Show more
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  • Description
  • Curriculum
  • Reviews
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Introduction

  • Course Objectives

Module 1

  • Introduction to Emotional Intelligence
  • Defining Emotional Intelligence
  • The Importance of EI
  • Who Needs It?
  • What Are Emotions?
  • EQ vs. IQ
  • Knowledge Check

Module 2

  • The Components of EI
  • Self-Management
  • Self-Awareness
  • Social Skills
  • Internal Motivation
  • Empathy
  • Knowledge Check

Module 3

  • Tools to Gain Control
  • Journaling
  • Meditation and Mindfulness
  • Identifying Emotional Triggers
  • Breathing Techniques
  • Taking a Break
  • Knowledge Check

Module 4

  • Verbal Communication Skills
  • Active Listening
  • Asking Questions
  • Consider Your Audience
  • Choosing Your Words
  • Be Authentic
  • Knowledge Check

Module 5

  • Nonverbal Communication Skills
  • Body Language
  • Tone Matters
  • Facial Expressions
  • Eye Contact
  • Distance and Personal Space
  • Knowledge Check

Module 6

  • Managing Relationships With Others
  • Building Rapport
  • Respend, Don’t React
  • Show Gratitude
  • Finding Common Ground
  • Setting Boundaries
  • Knowledge Check

Module 7

  • Overcoming Obstacles
  • Recognizing and Admitting Failure
  • Disagreeing Constructively
  • Staying Cool Under Pressure
  • Be Open to Perspectives
  • The Power of Forgiveness
  • Knowledge Check

Module 8

  • Application to Business Practices
  • Working as a Team
  • Setting Business Goals
  • Interviewing for Successful Hires
  • Giving and Receiving Feedback
  • Customer Experience and Rapport
  • Knowledge Check

Module 9

  • Benefits of Being Emotionally Aware
  • Strong Interpersonal Relationships
  • Able to Manage Change
  • Reduced Stress and Anxiety
  • Improved Decision Making
  • Boosts Employee Morale
  • Knowledge Check

Module 10

  • Making an Impact
  • Creating a Powerful First Impression
  • Mainteining Your Composure
  • Inspiring Leadership
  • Gaining Self-Confidence
  • Patience and Practice
  • Knowledge Check

Assessment

  • Post Test
Course details
Lectures 1
Level Intermediate
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