Developing Emotional Intelligence

Introduction

• Course Objectives

Module 1

• Introduction to Emotional Intelligence
• Defining Emotional Intelligence
• The Importance of EI
• Who Needs It?
• What Are Emotions?
• EQ vs. IQ
• Knowledge Check

Module 2

• The Components of EI
• Self-Management
• Self-Awareness
• Social Skills
• Internal Motivation
• Empathy
• Knowledge Check

Module 3

• Tools to Gain Control
• Journaling
• Meditation and Mindfulness
• Identifying Emotional Triggers
• Breathing Techniques
• Taking a Break
• Knowledge Check

Module 4

• Verbal Communication Skills
• Active Listening
• Asking Questions
• Consider Your Audience
• Choosing Your Words
• Be Authentic
• Knowledge Check

Module 5

• Nonverbal Communication Skills
• Body Language
• Tone Matters
• Facial Expressions
• Eye Contact
• Distance and Personal Space
• Knowledge Check

Module 6

• Managing Relationships With Others
• Building Rapport
• Respend, Don’t React
• Show Gratitude
• Finding Common Ground
• Setting Boundaries
• Knowledge Check

Module 7

• Overcoming Obstacles
• Recognizing and Admitting Failure
• Disagreeing Constructively
• Staying Cool Under Pressure
• Be Open to Perspectives
• The Power of Forgiveness
• Knowledge Check

Module 8

• Application to Business Practices
• Working as a Team
• Setting Business Goals
• Interviewing for Successful Hires
• Giving and Receiving Feedback
• Customer Experience and Rapport
• Knowledge Check

Module 9

• Benefits of Being Emotionally Aware
• Strong Interpersonal Relationships
• Able to Manage Change
• Reduced Stress and Anxiety
• Improved Decision Making
• Boosts Employee Morale
• Knowledge Check

Module 10

• Making an Impact
• Creating a Powerful First Impression
• Mainteining Your Composure
• Inspiring Leadership
• Gaining Self-Confidence
• Patience and Practice
• Knowledge Check

Assessment

• Post Test